Case studies
Listed below are the case studies
Garbage Service
With this service, we can examine how businesses and government agencies may use LINE, Facebook, chatbots, and small apps, and make suggestions for how you can implement them!
The waste disposal service provided by a Japanese city via LINE is explained in this scenario.
With this new service, you may quickly sort and accept offers by sending a message to the official LINE account rather than dealing with a difficult reception.
An illustration of a rich menu choice
Request garbage disposal
Payment
My Page
About the app
Share with a friend
Cars Buy and Sell
This case demonstrates how to buy and sell cars using the LINE app. The user can register, purchase, and sell cars using this service.
An illustration of a rich menu choice
Sell
Buy
Share
Refer a Friend
Payments
About
MLM
Earned Points
Redeem Points
Refer a Friend
About
My page
Retail business
This case demonstrates how the LINE app may offer shops a hybrid online and offline shopping experience.
A seamless customer experience from before to after the in-store experience can now be carefully developed, offering the end user important advantages.
In the past, the customer experience was mostly limited to the in-store experience.
An illustration of a rich menu choice:
About Shop
Share Shop
Contact Shop
Menu
Location
How to use:
Scan QR code of the app
Authorise the required permissions
Read the bar code of the desired product
Make payment
Benefits:
There is no need to download the app or sign up.
Utilize LINE to carry out all tasks, including paying and receiving store discounts.
With the help of LINE Ads, LINE Official Accounts, LINE Flyers, and a special reservation system, retailers may offer special discounts prior to customers entering the store.
The adoption of smartphone checkout, digital membership cards, and tools for reviewing purchase history will improve user's shopping experiences (receipts).
This can save money, avoid infections, and ease congestion in front of the register.
Notably, the above mentioned procedure may be customised for food chains like McDonalds, where customers can purchase their preferred goods via LINE, pay for them, and receive their orders much more quickly. This can stop long lines from forming, stop diseases, and ease traffic.
Educational system
In this case, we'll talk about using the LINE app to register an account for educational institutions.
The user can use this service to learn more about any educational institution and make contact with them about their services.
An example of the rich menu options:
About School
Share School
Contact School
Courses==> Fee structure
Location
Take sample course
Chatbot benefits :
Chatbots can be used effectively by educational institutions for the following:
Don't exchange inaccurate information; instead, provide accurate information.
Punctual communication
Serving a number of students at once
Personalized outreach
Provides information to students (Use chatbot to send test reminders, exercises for classes, clarify doubts, etc)
Support users with administrative assistance (Use chatbot for providing information about admissions and enrollment,campus tour and events, fees and scholarship programs, etc)
Making Reservations
This case illustrates how to use the LINE app to make reservations at hair salons, restaurants, etc.
The LIFF app may send LINE message reminders to users when their appointment time is near to help them remember it.
Additionally, the user ID obtained from the LIFF app can be utilized, if the prerequisites are met, to send push messages for sales promotions, etc., in addition to reservation alerts.
How to use:
Scan QR code of the app
Authorise the required permissions
Make reservation from calendar
Send Reminder notification
Benefits:
Users may remember their appointments without bothering to download the app or register.
Service companies can advertise their offerings, send sales notifications, and send reminders.
Chatbot for tracking packages
Customers may become impatient since online shopping doesn't provide the same quick gratification as in-person shopping.
Retail use cases for chatbots go beyond the initial transaction.
They can also be used to inform clients on the progress of their orders.
Customers can inquire for tracking information through your chatbot, or you can email them a link to the shipper's chatbot instead.
For clients to ask inquiries if their item is delayed, the majority of logistics providers include the option to speak with a bot on the tracking screen.
An illustration of a rich menu choice:
Choose service provider
Track package
Send package
FAQs
Feedback
Benefits:
Notifications can be easily sent to the user by the service providers without the need for the user to download an app or register.
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